By itself, the Legion 5i Pro 2022 along with the rest of the Legion 2022 line-up is a pretty cut-and-dry offering featuring upgraded specs but Lenovo is aware of and front-loads their new line with a hefty inclusion of value-adding services as follows:
- 3-year Lenovo Ultimate Support
- 3-year Lenovo Premium Care
- 3-year Accidental Damage Protection
- Lifetime MS Office Home and Student license
- 3-month subscription to Microsoft PC Game Pass
Initial reviews of this laptop have been lukewarm, voicing that other than a spec bump, there’s nothing much to offer here and many could go for older models to save money. While that’s a fair recommendation, western reviews of Lenovo laptops have not been able to communicate how gracious their add-on have been.
Lenovo Premium Care
Premium Care is Lenovo’s after-sales support coverage program ranging from 1 year to 3 years. In the Philippines, Lenovo has pretty much offered their 3 year support plans straight out of the store. This means that both Lenovo and Legion laptop owners covered by Premium Care can avail of 24-hour email, chat and phone support as well as on-site support. This means you don’t have to bring your laptop to a support center as Lenovo will send someone to assist you once your support ticket requires manual intervention and offers next-day on-site support.
Stand-alone, an annual Premium Care service plan is Php5,200 to Php9,000 based on what your original warranty is.
Legion Ultimate Support
Legion Ultimate Support is another support system built on to of Lenovo Premium Care which is a support system specifically created with gamers in mind. Its support staff are trained to be familiar with modern gaming trends as well meta for certain games so gamers who are less technically familiar can get hardware and software support from people who are familiar with their usage scenario.
Accidental Damage Protection
Accidental Damage Protection provides protection from water spills, drops or electrical surges. In normal instances, a drop from a table or spilled coffee will usually void your warranty and repairs for this will be charged to the user as this is outside standard warranty coverage. With Accidental Damage Protection, users will have extra peace of mind as they’ll be covered in these scenarios.
To be fully transparent, this is not quite straight-up and a fall from 50ft doesn’t qualify as well as any sort of negligence such as dropping the entire laptop in a pool. But in most cases, spills and drops as well as electrical issues will be covered. Lenovo will not cover scratches or dents to the case, intentional damage (such as those from modifications to the laptop) or recover data under Accidental Damage Protection.
Lenovo’s Accidental Damage Protection coverage plan is offered at Php2,000 to Php14,900 (varies by year and base warranty inclusion)
Microsoft Office Home & Student 2021 License
A Php6995($149) value, Legion owners will receive a perpetual license for Microsoft Office Home & Student so they can use their laptop for work and study immediately.
Microsoft PC Game Pass
At Php119 monthly, Microsoft’s PC Game Pass is the PC-only version of the venerable Xbox Game Pass ($15/monthly). This subscription service gives gamers access to a huge array of games with no limitations. No more waiting for Steam games to go on-sale or looking for F2P titles, with PC Game Pass you can login with your Microsoft account and enjoy hundreds of titles including AAA smash hits like Forza Horizon 5 or even play launch titles on launch day with no extra cost.
PC Game Pass is a monthly subscription with first-time subscribers charged at Php49 only with succeeding months billed at Php119.
Is it worth it?
At roughly Php40,000 in extras, Lenovo isn’t exactly charging users for these services. Premium Care and Accidental Damage Protection alone are extremely useful and will save anyone the hassle of travelling to a service center, waiting for a response, etc. and knowing that you’ll be covered if do accidentally drop or spill coffee on your laptop is extremely nice to have.
Lenovo is probably doing this to offset the fact that the current PC landscape is very expensive. It doesn’t matter if you look at Intel or AMD or not even the laptop makers themselves. Whether its Lenovo, ASUS or MSI etc., the 2022 line-up from all these companies will see a significant bump in pricing.
At the end of the day, you’ll be paying the same if not more from other companies it just boils down to the fact that should you go with another company, would you have the same after-sales service? As of this writing, only Lenovo has a comprehensive support system like what they have right now with the on-site (read: in your house) support being one of the most highly revered extras from the company.